Robens Arrow Head Tent

Robens Arrow Head Route Range Tent - 2020

The Robens Route range meets the growing demand for entry-level technical tents that are easy to understand and use. These tents include all the essential features required by up to three people to perfectly address the needs of adventure sections of national award schemes, youth organisations and for those adventurers just starting out - who are looking to balance performance with a competitive price tag.

We provide free shipping to Mainland UK on this item!

This easy and fast to pitch tent will comfortably sleep one person within its comfortable and breathable inner tent. This inner tent can be removed during the day to give extra porch space.

Arrow Head is a poled tent with a lightweight, reliable and durable aluminium frame which enhances headroom.

Arrow Head features Roben's HydroTex Core material which is fire retardant; it does not burn, but rather melts when in direct contact with flames for your safety. It is also waterproof with its large 3000mm hydrostatic head. Moreover, there is a strong, flexible and durable tape glues and heat-sealed over flysheet seams for effective long-term waterproofing in this critical area.

On each side of Arrow Head, you will also find rain safe vents; these ample hoods shelter the ventilation areas to allow a healthy adjustable airflow through the tents whilst keeping out the elements. This minimises condensation within your tent. The ventilation is made of a small diameter mesh which allows good indoor climate whilst keeping out even the smallest bugs.

Last but not least, this terrific tent features storage pockets for inner doors, which can be stashed away neatly to open up the space and avoid accidental damage.

Key Features:

• Fire retardant
• Hydrostatic Head 3000mm
• Taped seams
• Rain safe vents
• Storage pocket for inner door
• Hanging point system
• Alloy poles
• Mosquito net
• Packsack xtralite - a packsack for stowing with roll-down closing
• Lightweight
• Colour-coded alloy poles and pole sleeves

Specifications:

Delivery

When you place your order online with us you will receive an automatic e-mail notification of the receipt of your order.

We normally ship all stock orders on the weekday following receipt of order by courier. We send a confirmation email on despatch and you should normally receive your order within 3 to 5 week days, sometimes earlier. The courier also normally sends tracking information when received at their hub.  A signature will be required on delivery.  

Should we be unfortunately out of stock and unable to ship your order, you will normally be contacted within 2 days to enable you to choose whether you wish to wait for the next delivery to us, change to another product or to cancel your order and payment at no charge. This backorder status normally means we are awaiting stock to arrive.

Please note we do not stock all sizes of all items. Items such as full awnings often come direct from the manufacturer to save time. If we are shipping direct from the manufacturer we will let you know. If there is a significant delay we will also let you know once we have placed the order with the manufacturer and they confirm delivery. In extremely busy periods the manufacturers can take a few extra days to deliver.

IF YOUR ITEM IS URGENT PLEASE CONTACT US FIRST BEFORE PLACING AN ORDER

Carriage charges for single shipments to mainland UK except Highlands and Islands are:

£6.95 below £200

FREE for £200 and over (excludes some bulky items)

Most orders will fall into the two sub categories.  Orders over certain weights and sizes will incur additional shipping charges.

For shipments to Highlands and Islands, or outside of the United Kingdom please  contact us to  discuss your order and confirm carriage charges according to the size and weight of your shipment.  We reserve the right to charge carriage supplements if couriers levy a surcharge due to size, weight or destination on orders placed at standard carriage terms. 

Please check your order on arrival – any shortages or damage must be reported within 7 days of delivery.

Returns 

We are confident that you will enjoy your purchase, however, in the unlikely event that you have a concern on receiving your item(s), please get in touch with us first. In some cases we can resolve a problem without the goods needing to be returned, at other times we may need to refer to the manufacturer for the best course of action.

KEEP THE BOX – if you unfortunately have to return your item, it will need to be shipped back to us. We strongly advise that you keep the original packaging (particularly for awnings and larger items) flat-packed for a reasonable length of time. We reserve the right to apply a surcharge for goods returned to us which have been damaged in transit.

Cancellation/Refunds: We must be notified within 14 days of receipt and the goods must arrive back to us within 30 days of receipt.  After 30 days from initial delivery, faulty items will be repaired or replaced at the supplier’s discretion.  All customer deliveries are tracked and delivery dates recorded. Returns are accepted provided that the items are unused, in a resaleable condition, with relevant labels attached. Whilst we accept that you may have inspected your purchase to ensure it meets your requirements, where it is evident that more handling (or use) has occurred than we would expect for the purposes of ascertaining suitability, characteristics and function, a proportionate deduction for the diminishment of value will be made.

To return an item please do so via a Post Office or other carrier, or direct to our store at Newcastle. Please note that goods are returned at your own expense and the goods are your responsibility until they reach us. We highly recommend that you keep a copy of any shipping receipt.

In the interests of quality control, all returned goods will be inspected by us or the manufacturer prior to any refund or repair being made. Refunds are normally processed within 14 days from when goods arrive back to the warehouse and the refunded amount will be allocated to the account from which the payment was originally made (please note that payment clearance periods are dictated by the card issuers and are outside our control).

This does not affect your statutory rights.