Vango Tuscany Air 500 Elements ProShield

Transform your family camping with the Vango Tuscany Air 500 Elements ProShield caravan awning. Its AirBeam® S.I Pro single-point inflation system ensures setup in just 18 minutes, while Multi-Point Deflation makes packing effortless. Built with Elements ProShield fabric featuring ColourLok™ technology, this awning offers a 6,000mm HH waterproof rating and resists UV fading. The patented Draught Seal System creates a pole-free, draught-proof seal against your caravan. Large Diamond Pro Windows, 67% thicker for enhanced insulation, fill the 16.25m² living space with light, paired with multi-privacy zip curtains for flexible shading.

Key Features:

• Extra Large Space: 500cm (W) x 325cm (L) x 192cm (H), perfect for family gatherings.
• SkyTrack® II System: Includes 10 Sky Hooks for customizable storage or lighting.
• Accessible Design: Flat entry door for wheelchairs, prams, or reduced mobility.
• Weatherproof: Wind and rain tested to EN5912 standards.
• Included Extras: Draught skirt, two wheel arch covers, steel rock pegs, two carry bags (39.95kg total).

Specifications:

• Kador Height: 235-250cm
• Pitching Time: 18 minutes
• Fabric: Elements ProShield (300D, 6,000mm HH)
• Pack Size: Main: 93 x 48 x 42cm; Additional: 97 x 37 x 31cm
  Designed for touring, this awning is not suited for long-term seasonal pitching due to UV degradation risks. Optional annex or mesh door pack available for added space or ventilation.

Delivery

When you place your order online with us you will receive an automatic e-mail notification of the receipt of your order.

We normally ship all stock orders on the weekday following receipt of order by courier. We send a confirmation email on despatch and you should normally receive your order within 3 to 5 week days, sometimes earlier. The courier also normally sends tracking information when received at their hub.  A signature will be required on delivery.  

Should we be unfortunately out of stock and unable to ship your order, you will normally be contacted within 2 days to enable you to choose whether you wish to wait for the next delivery to us, change to another product or to cancel your order and payment at no charge. This backorder status normally means we are awaiting stock to arrive.

Please note we do not stock all sizes of all items. Items such as full awnings often come direct from the manufacturer to save time. If we are shipping direct from the manufacturer we will let you know. If there is a significant delay we will also let you know once we have placed the order with the manufacturer and they confirm delivery. In extremely busy periods the manufacturers can take a few extra days to deliver.

IF YOUR ITEM IS URGENT PLEASE CONTACT US FIRST BEFORE PLACING AN ORDER

Carriage charges for single shipments to mainland UK except Highlands and Islands are:

£6.95 below £200

FREE for £200 and over (excludes some bulky items)

Most orders will fall into the two sub categories.  Orders over certain weights and sizes will incur additional shipping charges.

For shipments to Highlands and Islands, or outside of the United Kingdom please  contact us to  discuss your order and confirm carriage charges according to the size and weight of your shipment.  We reserve the right to charge carriage supplements if couriers levy a surcharge due to size, weight or destination on orders placed at standard carriage terms. 

Please check your order on arrival – any shortages or damage must be reported within 7 days of delivery.

Returns 

We are confident that you will enjoy your purchase, however, in the unlikely event that you have a concern on receiving your item(s), please get in touch with us first. In some cases we can resolve a problem without the goods needing to be returned, at other times we may need to refer to the manufacturer for the best course of action.

KEEP THE BOX – if you unfortunately have to return your item, it will need to be shipped back to us. We strongly advise that you keep the original packaging (particularly for awnings and larger items) flat-packed for a reasonable length of time. We reserve the right to apply a surcharge for goods returned to us which have been damaged in transit.

Cancellation/Refunds: We must be notified within 14 days of receipt and the goods must arrive back to us within 30 days of receipt.  After 30 days from initial delivery, faulty items will be repaired or replaced at the supplier’s discretion.  All customer deliveries are tracked and delivery dates recorded. Returns are accepted provided that the items are unused, in a resaleable condition, with relevant labels attached. Whilst we accept that you may have inspected your purchase to ensure it meets your requirements, where it is evident that more handling (or use) has occurred than we would expect for the purposes of ascertaining suitability, characteristics and function, a proportionate deduction for the diminishment of value will be made.

To return an item please do so via a Post Office or other carrier, or direct to our store at Newcastle. Please note that goods are returned at your own expense and the goods are your responsibility until they reach us. We highly recommend that you keep a copy of any shipping receipt.

In the interests of quality control, all returned goods will be inspected by us or the manufacturer prior to any refund or repair being made. Refunds are normally processed within 14 days from when goods arrive back to the warehouse and the refunded amount will be allocated to the account from which the payment was originally made (please note that payment clearance periods are dictated by the card issuers and are outside our control).

This does not affect your statutory rights.